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Full Version: Obamacare website fixes could take a couple of months
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Quote:After two weeks of problems affecting the Health Insurance Marketplace rolled out as part of the Affordable Care Act (aka "Obamacare"), a report in the New York Times shows that government officials aren't quite sure how long it will take to fix the $400 million system.

"One person familiar with the system’s development said that the project was now roughly 70 percent of the way toward operating properly, but that predictions varied on when the remaining 30 percent would be done," the Times reported yesterday. "'I’ve heard as little as two weeks or as much as a couple of months,' that person said. Others warned that the fixes themselves were creating new problems, and said that the full extent of the problems might not be known because so many consumers had been stymied at the first step in the application process."

what a travesty.

obama is aging fast.
Quote:Obamacare help line told customers passwords were reset in error
HHS says that a bogus script for support call center operators was to blame.

Apparently, the contractors running the Department of Health and Human Services' HealthCare.gov website did not reset customer passwords this week. According to CNN, HHS officials now say that call center operators for the website's help line were erroneously given scripts that mentioned the password reset.

People trying to register for health insurance through the site were being told as late as Thursday morning that the reason they were unable to log into their accounts on HealthCare.gov was because of a system-wide password reset, as Ars reported on Tuesday. But an HHS representative told CNN, "A wrong script was provided to call center representatives. It's been corrected. The wrong script was read for only a short time—just this morning."

Ars attempted to contact HHS officials on Tuesday for comment, but a spokesperson at the Center for Medicare Services, which oversees the program, could not provide a comment. Still, it's clear from reports from individuals who spoke with HealthCare.gov's Advanced Response Center—the call center responsible for customer issues elevated beyond the initial help desk line—that the ARC was telling people that passwords had been reset much earlier than Thursday morning.

Someone said it was only set up to collect all of your personal information and data in one place and that has been the real focus of the project, so there were bound to be problems with its 'real' functionality.

Not sure where I read it (maybe here) and can't prove or source anything, but it made sense to me.

Users got stymied after they'd entered all of their personal information and not before. Food for thought.
Obamacare will be so shitty and the docotrs so pathetic that Chris Rock's bit will not be too far off on the reality of Barry's plane

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